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Webinar Troubleshooting Tips

Below are a few trouble shooting tips for webinars
  • Try pre-downloading any GoToWebinar program in advanced on your laptop/computer
  • Try logging out and re-logging back in
  • Check pop-ups arent blocked on your web browser
  • Check your internet connection or reset your router
  • Try using a different web browser
  • Try a different computer
  • Call or Dial into the webinar (these details are on your reminder email from GoToWebinar)

System requirements for attending a webinar on GoToWebinar:

On a PC:
  • Internet Explorer 7.0 or newer, Mozilla Firefox 4.0 or newer or Google Chrome 5.0 or newer (JavaScript enabled)
  • Windows 8, 7, Vista, XP or 2003 Server
  • Cable modem, DSL or better Internet connection
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)
On a Mac:
  • Safari 3.0 or newer, Firefox 4.0 or newer or Google Chrome 5.0 or newer (JavaScript enabled)
  • Mac OS X 10.6 – Snow Leopard or newer
  • Intel processor (1GB of RAM or better recommended)
  • Cable modem, DSL, or better Internet connection
  • Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended).
On an iPad, iPhone or Android device:
  • Free GoToMeeting app from the App Store or Google Play
  • WiFi connection recommended to use VoIP

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